Get in Touch With Us
This page explains how to contact the Betting Not On Gamstop team, what we can help with and what we cannot. We publish research-based guides to betting sites outside GAMSTOP, so most messages we receive are about accuracy, clarity or how we assess things. If you have spotted something wrong, want to understand a page better or would like to make a suggestion, we want to hear from you.
Who you are contacting
fatcops.co.uk is an independent information site. We are not a bookmaker, we do not hold anyone's money and we cannot see or change any betting account. We review and compare betting sites using publicly available information, and some pages include links to operators. We may earn commission if you join through those links, but commission does not decide how sites are ranked.
No named author or editor is listed for this page. Messages are handled by the editorial team.
How to reach the editorial team
Use the contact form or the contact details shown on this page or in the site footer. We do not publish a phone line, live chat or social media inbox on this page, so please do not look for replies there. We have not set a guaranteed reply time. If your message needs a factual check, a response may take longer, and we would rather be accurate than quick.
To help us answer properly, include:
- The page address or title you are asking about.
- The exact statement, figure or offer you are querying.
- What you believe is correct, and where you found it, such as the operator's own terms.
- The date you saw it, because bonus terms and payment options change.
What we can help with
- Corrections: an out-of-date bonus, a changed payment method, a wrong wagering figure or a broken link. Our facts on this site were last checked on 1 October 2026, and offers can change after that.
- Questions about our reviews: how we assess odds, bonuses, withdrawals, verification and customer support.
- Suggestions: topics you would like covered, such as sports markets, bet types or mobile betting.
- Business and editorial enquiries: if you represent a betting operator or a service, tell us who you are and what you propose. Being listed or contacting us does not buy a ranking.
- Navigating the site: if you cannot find something, we will point you to the right page. Our guide to trusted non GamStop casinos in the UK is a good starting point for casino-related questions.
What we cannot do
We cannot resolve disputes with a bookmaker on your behalf. That includes delayed withdrawals, closed accounts, voided bets, bonus disagreements and identity verification problems. We also cannot promise that a withdrawal will be paid or that any site will treat you in a particular way.
If you have a problem with an operator, take these steps first:
- Keep screenshots, emails, bet slips and transaction records.
- Read the operator's terms, especially the bonus, withdrawal and verification sections.
- Contact the operator's customer support in writing so there is a record.
- Use its formal complaints procedure if support does not settle it, and check whether it names an independent dispute body.
Be aware that sites outside GAMSTOP often hold overseas licences rather than a UK Gambling Commission licence. The UK Gambling Commission regulates operators serving customers in Great Britain, and its complaint routes and protections may not apply to an unlicensed operator. Accepting British customers is not the same as being authorised to serve them.
Corrections and how we handle them
When you report an error, we check it against the operator's current published terms or another verifiable source. If it is confirmed, we update the page. If we cannot verify the claim, we may note it as unresolved rather than guess. We do not claim to have tested, deposited with or withdrawn from any site, and we will not add a claim we cannot support.
If gambling is causing you harm
If betting is affecting your finances, mood or relationships, please speak to someone. GamCare offers free, confidential support through its National Gambling Helpline on 0808 8020 133 and online. BeGambleAware also provides information and links to support. You can also use GAMSTOP to self-exclude from UK-licensed sites, and set deposit and loss limits or use gambling blocking software on your devices.
Gambling is not a source of income or a way to solve money worries. You must be 18 or over to bet. We cannot offer counselling, but if you tell us you need help, we will point you towards these services.
A note on privacy
Please do not send passwords, full card numbers or identity documents. We never need them. Share only what is necessary for us to understand your question.
Thank you for helping us keep Betting Not On Gamstop accurate and useful.